Frequently Asked Questions
Have questions about our drain cleaning services in Mesa? Find quick answers to common concerns, service details, and what to expect when you choose Drain Cleaning Mesa for your plumbing needs.
What areas in Mesa do you serve?
We provide drain cleaning services throughout all Mesa neighborhoods, including Downtown Mesa, East Mesa, West Mesa, Superstition Springs, Mesa Riverview, Southern Avenue area, and the Fiesta District. Our central location at 107 W Main St allows us to quickly reach any address in Mesa and surrounding communities.
Are you licensed and insured?
Yes, Drain Cleaning Mesa is fully licensed and insured. Our technicians are professionally trained and certified, and our business carries comprehensive liability insurance to protect your property while we work.
Do you offer emergency drain cleaning services?
Absolutely! We offer 24/7 emergency drain cleaning services throughout Mesa. Our typical response time for emergencies is 60-90 minutes, depending on your location and current service demand.
What forms of payment do you accept?
We accept all major credit cards, debit cards, cash, and checks. For commercial clients, we can also arrange invoicing with approved credit. We provide detailed receipts for all transactions.
Do you provide free estimates?
Yes, we provide free estimates for all drain cleaning services. For standard services, we can often provide estimates over the phone. For more complex issues, we offer free on-site evaluations to determine the exact nature of the problem before providing a detailed estimate.
What types of drain problems can you fix?
We address all types of drain issues, including:
- Kitchen sink clogs
- Bathroom drain backups
- Slow-draining fixtures
- Toilet blockages
- Main sewer line obstructions
- Floor drain clogs
- Laundry drain problems
- Commercial drain systems
- Recurring drain blockages
- Foul odors from drains
How long does a typical drain cleaning service take?
Most residential drain cleaning services are completed within 30-60 minutes. More complex issues like main sewer line blockages typically take 1-2 hours. Commercial projects may require additional time depending on the scope and complexity.
What drain cleaning methods do you use?
We employ several professional techniques depending on your specific situation:
- Mechanical snaking/augers for standard clogs
- High-pressure hydro jetting for thorough pipe cleaning
- Video camera inspection for diagnostic purposes
- Enzymatic bio-cleaners for organic blockages
- Specialized tools for root removal
- Preventative maintenance treatments
Do you guarantee your work?
Yes! We stand behind our services with a 30-day clog-free guarantee. If the same drain clogs within 30 days of our service, we’ll return to clear it at no additional charge.
Will you damage my pipes when cleaning them?
No, our techniques and equipment are designed to effectively clear clogs without damaging your plumbing system. Our technicians are trained to use the appropriate method for each specific pipe material and condition.
How much does drain cleaning cost in Mesa?
Our basic drain cleaning services start at $89, with final pricing depending on the complexity, location, and severity of your clog. Main line cleanings typically range from $149-$299 depending on access points and severity. We always provide a clear estimate before beginning work.
Do you charge extra for emergency services?
We maintain reasonable emergency service rates. While after-hours calls may incur a slightly higher service fee, we don’t believe in price gouging during emergencies. We’ll always inform you of any additional charges before performing work.
Do you offer any discounts or specials?
Yes, we offer several discount programs:
- Senior citizen discounts
- Military and first responder discounts
- New customer specials
- Seasonal promotions
- Multiple service discounts
- Maintenance plan savings
Is there an additional charge for video camera inspections?
When performed as part of a drain cleaning service, basic camera inspections are often included at no extra charge. For comprehensive inspections or inspections without cleaning services, there may be a modest fee to cover the specialized equipment used.
How often should I have my drains professionally cleaned?
For most residential properties, annual drain cleaning is recommended for preventative maintenance. Properties with recurring issues, homes with many residents, or those with older plumbing systems may benefit from more frequent cleaning, typically every 6 months.
How can I prevent drain clogs in my home?
To prevent clogs:
- Never pour grease or oil down drains
- Use drain strainers in sinks and showers
- Avoid flushing anything besides toilet paper
- Run hot water through sinks regularly
- Schedule preventative maintenance
- Consider enzyme treatments for organic buildup
- Be careful with garbage disposals (no bones, fibrous foods, or starchy items)
Do you offer maintenance plans?
Yes, we offer customized maintenance plans for both residential and commercial properties. These plans include regular scheduled cleanings, priority service, and special pricing. They’re especially valuable for properties with a history of drain issues or businesses that rely on properly functioning drains.
What's the difference between snaking and hydro jetting?
Snaking (or augering) uses a flexible cable with an attached cutting head to physically break up or retrieve blockages. It’s effective for localized clogs but doesn’t clean the entire pipe.
Hydro jetting uses high-pressure water to scour the entire interior surface of your pipes, removing all buildup, grease, scale, and debris. It’s more thorough and provides a more lasting solution, especially for pipes with buildup along the walls.
Can you clear tree roots from sewer lines?
Yes, we specialize in removing tree root intrusions from sewer lines. We use specialized cutting tools and hydro jetting equipment to clear roots, followed by treatments that discourage regrowth without harming the trees.
When is pipe replacement necessary instead of drain cleaning?
While our drain cleaning services can resolve most blockages, pipe replacement may be necessary if:
- The pipe has collapsed or is severely damaged
- There are multiple cracks or breaks in the line
- The pipe has severe corrosion or deterioration
- The pipe has irreparable joint separations
- Tree roots have caused structural damage
Our video inspection service can identify these issues, and we can provide recommendations for repair or replacement when needed.